Shipping + Returns
SHIPPING & RETURNS
O R D E R C O N F I R M A T I O N
As soon as you place your order you will receive an order confirmation e-mail which means that we have received your order in our system. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
S H I P P I N G
Typically orders will ship within 1-3 business days,
We are not responsible for packages that are stolen or lost once they have been scanned by USPS/UPS. If a package has been marked "delivered" but has not been received by the recipient, it generally shows up 3-4 days later with USPS. If it still has been stolen or lost by USPS, please contact us at email@example.com and we will give the necessary information for you to file a claim with USPS. However, we cannot refund products or shipping.
All packages that are attempted to be delivered and waiting at your local post office/UPS are also in your care and you are responsible for retrieving the package, paying duties/tax if it applies.
Once your products arrive, please fully inspect them. if you notice any damage, take images, save them carefully in the box and contact us immediately : firstname.lastname@example.org
Once product has arrived safely to you, the product is now in your care. HHC LLC is not responsible for jars breaking. please treat all products (especially the glass jars) carefully and store them in safe places to avoid any breakage.
I N T E R N A T I O N A L S H I P P I N G
Depending on the recipient's country, there may be taxes or other customs fees that I am unable to calculate or add into your shipping cost. If those fees apply, please be aware those fees are the responsibility of the buyer to pay upon the delivery of your package.
Please see above "shipping" for more information.
All international shipping is shipped through USPS.
R E T U R N S + R E F U N D S
Any unopened and unused product can be returned within 14 days of receiving your product. Please email : email@example.com. Otherwise because these products are handcrafted and a great deal of time goes into each and every one of them, all sales are final.